WATERROWER | NOHRD Delivery Details

We offer delivery throughout the UK from our central warehouse in High Wycombe, Buckinghamshire.

WATERROWER | NOHRD equipment is made by hand in small batches at our factories in the USA and Germany. The delivery time shown on each product page is our estimate of how long it will take for your order to arrive with you.

In-Stock Products

Products listed as in stock and available for delivery will normally be dispatched within 1–3 business days.

Once you have placed an equipment order, a member of our team will contact you to arrange delivery on a convenient working day.

This does not apply to orders containing only spare parts or accessories, which will be dispatched using our standard delivery service without a prearranged delivery date.

Our standard equipment delivery is normally completed on the next working day after dispatch, with products delivered to the entrance of your property.

Forecasted Delivery Times

If a product is displayed with a forecasted delivery time, it means the item is currently being manufactured or transported from our facility in Germany or the USA.

When you place your order, the next available stock arriving in the UK will be allocated to you. Once it reaches our UK distribution hub, our team will contact you to arrange expedited delivery on a convenient working day.

Delivery times are estimates and can occasionally change due to manufacturing schedules, international transport, stock availability or circumstances outside our control.

If your order contains multiple products, we will discuss whether you would prefer them to be delivered together or separately.

Delivery charges

Free Mainland UK Delivery Over £100

Additional charges or longer delivery times may apply to Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands and other remote locations.

Please contact us before ordering if you would like to confirm delivery availability or pricing for your address.

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Choose the Right Delivery Service

Standard Equipment Delivery

The majority of WATERROWER | NOHRD equipment is delivered partially assembled and requires some straightforward self-assembly.

Products include clear instructions, with assembly videos and additional guidance available through our Support section.

For large products, alternative delivery and installation options may be available. Contact our team to discuss your requirements.

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Large products

Delivery and Installation

Professional installation is available for large and bulky products. Installation options can be discussed with our team before ordering or once your order has been placed.

We will discuss your requirements and ask you to complete an access form so we can confirm that your product can be delivered and installed safely.

View Delivery & Installation

Important Delivery Information

On the day of delivery

Someone aged 18 or over must be present to accept a scheduled equipment delivery.

Please inspect your order and its packaging as soon as reasonably possible. If anything appears damaged or missing, contact us promptly and retain the product and all packaging while we assess the issue.

Missed or unsuccessful deliveries

If nobody is available to accept an agreed delivery, or delivery cannot be completed because of unsuitable or undisclosed access, a redelivery charge may apply.

Please contact us as soon as possible if you need to change an agreed delivery date.

For your business

Commercial Deliveries

Planning a gym, hotel, residential development, workplace or other commercial project?

Our commercial team can coordinate delivery and installation for individual products or larger projects. Contact us with your equipment requirements, site information and preferred timescale.

Discuss a Commercial Project

Frequently Asked Questions

What does the delivery time mean?

The delivery time shown on a product page is our forecast of how long it will take from placing your order to the equipment arriving with you.

If an item is not currently held at our UK warehouse, the next available stock arriving from our factory in Germany or the USA will be allocated to your order.

How quickly will an in-stock product be delivered?

Products listed as in stock and available for delivery will normally be dispatched within 1–3 business days. A member of our team will contact you to arrange delivery on a convenient working day.

Spare parts and accessories are dispatched using our standard delivery service and do not require an agreed delivery date.

Can I choose my delivery date?

For equipment orders, a member of our team will contact you to arrange delivery on a convenient working day. Spare parts and accessories will be dispatched without a prearranged delivery date.

Will my equipment be delivered to a room of my choice?

Products are normally delivered to the entrance of your property.

Alternative delivery and installation options may be available for large products. Contact our team to discuss your requirements.

Will my equipment arrive assembled?

Most WATERROWER | NOHRD equipment is delivered partially assembled and requires some straightforward self-assembly.

Professional installation is available for large and bulky products. Contact our team to discuss the available options.

Can I collect my order?

Collection may be available for selected products from our High Wycombe location. Please contact us before ordering to confirm availability and arrange a collection.

What should I do if my order arrives damaged?

Contact our support team as soon as possible, providing your order number and clear photographs of the product and packaging. Please retain the product and all packaging until we have assessed the issue.

Do you deliver outside the UK?

This page applies to UK orders. To arrange delivery in another country, select the appropriate country or region on our website or contact our team.