Terms & Conditions

1. About these Terms

These Terms and Conditions ("Terms") govern access to and use of the UK WATERROWER | NOHRD website and purchases made through it.

The website is operated by WaterRower (UK) Ltd ("WaterRower", "we", "us" or "our"), a company registered in England and Wales under company number 02595975. Our registered office is Unit 4, The Valley Centre, Gordon Road, High Wycombe, Buckinghamshire HP13 6EQ.

By using the website, creating an account or placing an order, you agree to these Terms. If you do not agree, you should not use the website.

Our Privacy & Security Policy, Cookie Policy, Shipping Policy, Returns Policy and applicable product warranties form part of these Terms. Additional terms may apply to promotions, finance, installation, applications, subscriptions or other services. If separate terms conflict with these Terms, the more specific terms will apply to the relevant product or service, except that nothing will reduce your mandatory legal rights.

These Terms distinguish between a "consumer", meaning an individual acting wholly or mainly outside their trade, business, craft or profession, and a "business customer". Separate quotations or agreements may apply to commercial, hospitality, dealer, distributor and other business purchases.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to place an order.

If you use the website or place an order on behalf of a business or another organisation, you confirm that you have authority to bind it.

3. Website accounts

You may be required to create an account to access certain features.

You are responsible for:

• providing accurate and current information;

• maintaining the confidentiality of your login details;

• restricting access to your account and devices; and

• activity carried out through your account, except activity caused by our failure to use reasonable security measures.

Please contact us promptly if you believe your account has been accessed without authorisation.

We may suspend or close an account where we reasonably believe it is being used fraudulently, unlawfully or in breach of these Terms. Where practicable, we will explain the reason.

4. Permitted use

You may use the website only for lawful personal or business purposes.

You must not:

• use the website in breach of any applicable law or regulation;

• attempt to gain unauthorised access to the website, accounts, servers or systems;

• introduce viruses, malicious code or other harmful technology;

• interfere with the operation or security of the website;

• use automated systems to scrape, extract or reproduce website content without our written permission;

• use our content, trademarks or products in a misleading, fraudulent or unauthorised manner;

• impersonate another person or provide false information; or

• use the website in a way that infringes another person's rights.

We may restrict or terminate access where these requirements are not followed.

5. Product information

We take reasonable care to ensure that product descriptions, specifications, dimensions, images, compatibility information, availability and prices are accurate. Errors may occasionally occur.

Product images are illustrative. Screen settings, lighting and photography may affect how colours and finishes appear. Natural materials such as wood may vary in colour, tone, grain and texture. These natural variations are part of the character of the material and are not normally defects.

We may make minor changes to a product's specifications, design or packaging where this is necessary to comply with law, improve safety or does not materially reduce the product's quality or function. We will contact you if a material change affects an order already placed.

You should check product measurements, access requirements and, for accessories or spare parts, compatibility before ordering. Please contact us before placing an order if you are unsure. This does not affect your rights if information we provide is inaccurate.

6. Prices, VAT and payment

Prices shown on the UK website are in pounds sterling and include VAT where applicable, unless clearly stated otherwise.

Delivery charges and other order-specific costs will be displayed before you submit your order. We will not add an optional charge without your express agreement.

We accept the payment methods shown at checkout. By submitting payment information, you confirm that you are authorised to use the selected method and authorise us and our payment providers to process the transaction.

Finance and instalment services are provided by third parties and are subject to their own eligibility requirements, credit decisions, privacy notices and terms. A finance provider's approval is separate from our acceptance of your product order.

Prices and promotions may change, but changes will not affect an order we have already accepted. If we identify an obvious pricing or product-information error before acceptance, we may decline the order and refund any payment taken. If an error is discovered after acceptance, we will contact you and will not cancel or change the contract without a lawful basis or your agreement.

7. Orders and contract formation

Submitting an order is an offer to purchase the products in your basket.

An order acknowledgement confirms that we have received your order but does not mean it has been accepted. A contract is formed when we send a dispatch confirmation or otherwise expressly confirm acceptance.

We may decline an order before acceptance where:

• a product is unavailable;

• payment cannot be authorised;

• pricing or product information contains an obvious error;

• we reasonably suspect fraud or unauthorised activity;

• delivery restrictions prevent fulfilment; or

• the order would breach these Terms or applicable law.

If we decline or cancel an order after taking payment, we will promptly refund the amount paid for the affected items.

We will provide confirmation of the contract in a durable form, normally by email, no later than delivery.

8. Delivery

We deliver only to destinations offered through checkout. Available services, charges and estimated times are shown during checkout or in our Shipping Policy.

Unless a specific date has been agreed, we will deliver without undue delay and no later than 30 days after the contract is formed. Delivery estimates are not guaranteed dates unless we expressly agree otherwise.

Orders may arrive in more than one consignment. Larger products may be delivered partially assembled in multiple boxes. Delivery is to the location and using the service stated at checkout; room placement and installation are included only where expressly purchased or agreed.

You are responsible for:

• providing a complete and accurate delivery address;

• checking that doorways, stairs, lifts and other access points are suitable for the packaged product;

• telling us about relevant access restrictions before delivery; and

• being available for an agreed delivery appointment.

We may charge reasonable additional costs caused by an incorrect address, undisclosed access restriction or missed appointment within your control, provided those costs are properly incurred and explained to you.

Risk of loss or damage remains with us until the goods come into your physical possession or that of a person you identify to receive them. If you arrange your own carrier and that carrier was not offered by us, risk passes when the goods are delivered to that carrier.

Ownership passes when we have received payment in full and the goods have been delivered.

Please inspect deliveries and report visible damage or missing items as soon as reasonably possible, ideally within 48 hours, with photographs and order details. This helps us resolve carrier claims but does not reduce your legal rights.

If delivery is late, you may have the right to set an additional reasonable deadline or cancel immediately where delivery by the agreed date was essential. Nothing in these Terms limits your rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013.

9. Your statutory right to cancel an online order

If you are a consumer purchasing online or by telephone, you normally have a legal right to cancel without giving a reason under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For goods, the cancellation period ends 14 days after the day on which you, or a person you nominate other than the carrier, receives the goods. If one order is delivered in separate lots or pieces on different days, the period ends 14 days after receipt of the last lot or piece.

To cancel, you must clearly tell us before the cancellation period expires. You may email info@waterrower.co.uk, use our contact form, write to us or use the model cancellation form at the end of these Terms. You do not have to use the form.

After cancellation, you must return the goods without undue delay and no later than 14 days after telling us. Please contact us before sending large equipment so that we can provide instructions or arrange collection.

Unless we agree otherwise, you are responsible for the direct cost of returning goods where we informed you of this before the contract was formed. For goods that cannot normally be returned by post, any estimated collection charge should be shown in our Returns Policy or otherwise provided before purchase. If we did not give the legally required information about return costs, we will bear those costs.

We will refund:

• the price paid for the cancelled goods; and

• the cost of our least expensive standard delivery service, if you paid a delivery charge.

We do not have to refund the additional cost of premium or expedited delivery selected by you.

We will make the refund without undue delay and no later than 14 days after we receive the returned goods or, if earlier, 14 days after you provide evidence that you sent them back. We will normally use the original payment method unless you agree otherwise.

You may inspect goods as you would in a shop. We may reduce the refund to reflect a loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning. Original packaging is helpful for safe return but is not an absolute condition of your statutory cancellation right.

The statutory right to cancel does not apply to certain goods and services, including goods made to your specifications or clearly personalised, and sealed goods not suitable for return for health or hygiene reasons once unsealed, where the legal exception applies.

If you ask us to begin an installation or other service during the cancellation period, you must make an express request. If you then cancel after work has started, you may have to pay a proportionate amount for the service supplied up to cancellation. You lose the cancellation right for a service completed in full only if you expressly requested early performance and acknowledged that the right would be lost on full completion.

10. Voluntary 30-day returns

In addition to the statutory cancellation right, we offer consumers a voluntary change-of-mind return period of up to 30 days after delivery, subject to our Returns Policy.

For a return made outside the statutory cancellation period, goods must normally be unused, complete, in resalable condition and returned with their original packaging. You must provide proof of purchase and obtain return instructions before sending the goods.

You are responsible for return or collection costs for a voluntary return unless our Returns Policy states otherwise. Any original premium delivery charge is not refundable. We may refuse or reduce a voluntary refund where goods are incomplete, damaged, used beyond inspection or not safely packaged.

This voluntary policy does not replace or reduce your statutory rights concerning cancellation, faulty goods, misdescription or any other matter.

11. Faulty, damaged or misdescribed goods

The Consumer Rights Act 2015 requires goods supplied to consumers to be of satisfactory quality, fit for purpose and as described.

If goods do not conform to the contract, you may be entitled to:

• reject them for a refund within the initial 30-day statutory period;

• require a repair or replacement; or

• receive a price reduction or exercise a final right to reject where the applicable legal conditions are met.

These remedies are subject to the Consumer Rights Act 2015, including rules about timing, proportionality and proof. We will bear reasonable return or collection costs where goods are faulty, damaged on delivery or misdescribed.

Contact us as soon as reasonably possible with your order details, a description of the issue and, where helpful, photographs or video. A delay in reporting does not remove rights available under law.

12. Product warranties

WaterRower and NOHRD products may include a written manufacturer's or commercial warranty. The applicable period, registration requirements, exclusions and claim process are described in the relevant Warranty Policy and product documentation.

Any written warranty is in addition to, and does not replace or restrict, your rights under the Consumer Rights Act 2015 or other applicable law. A warranty expiry does not necessarily mean that your statutory rights have ended.

Warranty registration may extend a voluntary warranty where stated. Failure to register does not affect your statutory rights.

13. Product use and safety

Fitness equipment must be assembled, installed, maintained and used in accordance with the supplied instructions, safety warnings and intended use.

Before use, ensure that:

• the product has been assembled correctly;

• all fasteners and components are secure;

• it is positioned on a stable and suitable surface;

• the surrounding area provides adequate clearance; and

• children and pets are appropriately supervised.

Information on the website is general and is not medical advice. Consider consulting an appropriate healthcare professional before beginning a new exercise programme, particularly if you have an existing health condition, are pregnant or have concerns about exercising safely.

Stop exercising and seek appropriate medical assistance if you experience pain, dizziness, breathing difficulties or other concerning symptoms.

Nothing in this section excludes responsibility arising from a defective product or our negligence where it cannot legally be excluded.

14. Intellectual property

The website and its content, including text, images, videos, product designs, graphics, software, trademarks, logos and trade dress, are owned by or licensed to WaterRower and protected by intellectual property laws.

WATERROWER, NOHRD and associated names, logos and product marks are trademarks of their respective owners.

You may view and use website content for personal, non-commercial purposes. You may not reproduce, modify, distribute, publish, sell, license or commercially exploit it without prior written permission, except where law permits.

15. Reviews and submissions

If you submit a review, photograph, comment, suggestion or other content, you confirm that:

• you own it or have permission to submit it;

• it is accurate and reflects your genuine experience;

• it does not infringe another person's rights; and

• it is not unlawful, abusive, misleading or defamatory.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish and display submitted content in connection with our business and marketing. This licence continues for as long as the relevant intellectual property rights exist, but you may contact us about future use of content that identifies you.

We may moderate or remove content that breaches these Terms or applicable law. We will not suppress a genuine review merely because it is negative.

16. Privacy and cookies

Our collection and use of personal data is governed by our Privacy & Security Policy. Our use of cookies and similar technologies is described in that policy, our Cookie Policy and the choices presented through Cookie Preferences.

17. Third-party services and links

The website may link to or integrate with third-party services, including payment providers, finance providers, fitness applications and social media platforms.

Third-party services are governed by their own terms and privacy notices. We are not responsible for services we do not control. A link does not necessarily constitute an endorsement.

18. Website availability

We take reasonable steps to keep the website accurate, secure and available, but do not guarantee uninterrupted or error-free access. We may suspend access for maintenance, security or operational reasons.

Website content is general information and should not be relied upon as professional, medical or technical advice specific to your circumstances.

Nothing in this section limits responsibilities concerning products, orders or digital content that cannot legally be excluded.

19. Liability

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• breach of your mandatory rights under consumer law;

• defective products under the Consumer Protection Act 1987; or

• any matter for which liability cannot legally be excluded or limited.

If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, caused by inaccurate information supplied by you, or caused by an event outside our reasonable control, subject always to your mandatory rights.

We supply consumer products for private use. If you use a consumer purchase for commercial purposes, we are not responsible for business losses such as loss of profit, revenue, contracts, opportunity or business interruption, unless otherwise agreed or required by law.

Where you purchase as a business, separate commercial terms may apply. To the extent permitted by law and unless separate terms state otherwise, we will not be liable for indirect or consequential business loss, loss of profit, revenue, goodwill or opportunity arising from website use or an order.

20. Events outside our control

We are not responsible for delay or failure caused by events beyond our reasonable control, such as severe weather, fire, flood, epidemic, war, terrorism, civil disturbance, government action, labour disputes, transport disruption, supply-chain interruption or utility and communications failures.

We will take reasonable steps to minimise the effect and resume performance. This section does not affect your rights to cancel or receive a refund where delivery is not made within the period required by law or where an agreed essential deadline is missed.

21. Governing law and disputes

These Terms and contracts with WaterRower (UK) Ltd are governed by the laws of England and Wales.

If you are a consumer living in Scotland or Northern Ireland, you retain any mandatory protections available under the law of your home jurisdiction. You may bring proceedings in the courts of the part of the United Kingdom where you live or in the courts of England and Wales.

Please contact us first so that we can try to resolve a dispute. If we cannot resolve a consumer complaint, we will provide any information about an appropriate certified alternative dispute resolution body that we are required to provide by law and state whether we agree or are obliged to use it.

22. Changes to these Terms

We may update these Terms from time to time. The revised version will be published with an updated date.

Changes apply prospectively and will not materially alter an order already accepted unless required by law or agreed with you.

23. General provisions

If any provision is invalid or unenforceable, the remaining provisions will continue in effect.

If we do not enforce a provision immediately, this does not waive our right to enforce it later.

You may not transfer your rights or obligations without our written consent. We may transfer ours as part of a merger, reorganisation, sale of business or transfer to an affiliated company, provided this does not reduce your rights.

Only you and WaterRower have rights under the contract, except where these Terms expressly state otherwise. The Contracts (Rights of Third Parties) Act 1999 does not otherwise apply.

These Terms and the policies and agreements referenced in them constitute the agreement concerning website use and online purchases, but do not exclude representations or rights that cannot legally be excluded.

24. Contact us

WaterRower (UK) Ltd
Company number: 02595975
Unit 4, The Valley Centre
Gordon Road
High Wycombe
Buckinghamshire HP13 6EQ
United Kingdom

Email: info@waterrower.co.uk
Telephone: +44 (0)20 8749 9090

Model cancellation form

Complete and return this form only if you wish to cancel the contract. You may instead send any other clear statement of cancellation.

To: WaterRower (UK) Ltd, Unit 4, The Valley Centre, Gordon Road, High Wycombe, Buckinghamshire HP13 6EQ; info@waterrower.co.uk

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods or services:

................................................................................

Ordered on/received on:

................................................................................

Name of consumer(s):

................................................................................

Address of consumer(s):

................................................................................

Signature of consumer(s) (only if this form is submitted on paper):

................................................................................

Date:

................................................................................