WATERROWER | NOHRD equipment is designed and manufactured for lasting performance. Our warranties protect your equipment against defects in materials and workmanship, giving you confidence long after your purchase.
Warranty coverage varies by product. Please check the information supplied with your equipment or shown on the relevant product page for the coverage that applies.
WaterRower rowing machines include a one-year limited warranty from the date of purchase. Register your WaterRower within the first year to extend your warranty. Note: Equipment purchased directly from us is already registered for the full warranty.
NOHRD warranty coverage varies by product. The applicable warranty period is displayed on the relevant product page and included with your equipment.
If you are unsure which warranty applies to your NOHRD product, contact our team and we will be happy to confirm your coverage.
Contact Our Support TeamOur warranty covers faults caused by defects in materials or workmanship that arise during normal use within the applicable warranty period.
Where a valid warranty claim is accepted, WATERROWER | NOHRD will arrange for the affected product or component to be repaired or replaced in accordance with the applicable warranty terms.
This is a return-to-base warranty. Where inspection or repair is required, the product or affected component must be returned to WATERROWER | NOHRD or a nominated service centre. Please contact our support team and receive return authorisation before sending anything to us.
Customers are responsible for safely packaging the item and for the cost of returning it to the nominated location, except where otherwise required by applicable consumer law. We will confirm the appropriate arrangements after assessing your claim.
The warranty does not ordinarily cover:
Replacement WaterRower spare parts supplied by WATERROWER | NOHRD or an authorised retailer are covered against defects in materials or workmanship for 90 days from the date of dispatch.
If you experience a problem with your equipment, our support team is here to help. Contact us with details of the issue so we can assess the problem and advise you on the next steps.
Providing your serial number, proof of purchase and clear photographs or video will help us assess the problem and provide the quickest possible resolution.
Not every product issue requires a warranty claim. Our team may be able to resolve the problem remotely or identify the replacement part you need.
For assembly guidance, maintenance advice and troubleshooting, contact our support team.
Yes. WaterRower rowing machines include a one-year limited warranty as standard. Registering your product within the first year extends the warranty to:
No. The limited warranty applies to the original purchaser and is not transferable.
Many WaterRower and NOHRD products are suitable for commercial use, but coverage can vary by model. Check the relevant product page or contact our team before purchasing equipment for a commercial environment.
No. This is a return-to-base warranty, but you must contact our support team before returning any product or component. We will assess the issue and provide return instructions where required. Please do not send anything to us without prior authorisation.
Our support team will assess the information provided and contact you with the next steps. We may request additional photographs, video or troubleshooting information before arranging a repair or replacement.
