We want you to be completely satisfied with your WATERROWER | NOHRD purchase.

If you change your mind, you can request a return within 30 days of receiving your order, subject to the conditions below.

Starting a Return

Please contact our team within 30 days of delivery, quoting your order number and the item you would like to return. We will confirm the return or collection arrangements before the product is sent back.

Items must be returned in good condition, with all components, accessories and instructions included. We may reduce the amount refunded if an item has been used beyond what is reasonably necessary to inspect it or has been damaged while in your care.

Please do not return an item without contacting us first.
Important

Heavy and Bulky Equipment

Many WATERROWER | NOHRD products are large, heavy and difficult to transport safely without their original packaging.

You are responsible for retaining the original packaging throughout the 30-day returns period and for securely repacking the equipment if you decide to return it. This includes dismantling the product where required and placing all components into the correct protective packaging.

Our collection partners cannot accept equipment that has not been safely and adequately packaged. If the original packaging has been discarded, please contact us before attempting to return the product. Additional packaging, dismantling or collection costs may apply.

Unless the product is faulty, damaged or incorrect, you may be responsible for the cost of returning it. We will confirm any applicable collection charge before arranging the return.

Further Return Information

Made-to-order and personalised products

Products made to your individual specifications or clearly personalised cannot be returned because you have changed your mind.

Where this applies, the product will be identified as made to order before you complete your purchase. This does not affect your rights if the product is faulty, damaged or not as described.

Faulty or damaged products

If your product arrives damaged, develops a fault or is not as described, please contact us as soon as possible with your order number and, where possible, photographs or a video showing the issue.

Depending on the circumstances and your statutory rights, we will arrange an appropriate resolution. This may include troubleshooting, supplying replacement parts, repairing the product, replacing it or providing a refund.

Please do not arrange your own repair or return a faulty product without first contacting our team. Where a return is required because an item is faulty, damaged or incorrect, we will cover the reasonable return or collection costs.

Refunds

Once your return has been received and inspected, we will confirm whether the return has been accepted. Approved refunds will be made to the original payment method.

Please allow time for your bank or payment provider to process the refund after it has been issued. Original enhanced or premium delivery charges are not refundable beyond the cost of our standard delivery service.

Contact us

Request a Return or Report a Problem

Contact our customer service team and quote your order number so we can confirm the appropriate next steps.

Nothing in this returns policy affects your statutory rights.

Contact Support