Shipping policy

Delivery Areas

WATERROWER | NOHRD UK delivers throughout the United Kingdom from our distribution facility in High Wycombe, Buckinghamshire.

Delivery options and charges available for your address will be shown during checkout.

Additional charges or longer delivery times may apply to:

  • Northern Ireland
  • Scottish Highlands and Islands
  • Isle of Man
  • Channel Islands
  • other remote or offshore locations

If you are unsure whether we can deliver to your address, please contact us before ordering.

Delivery Charges

We offer free standard mainland UK delivery on orders over £100.

Where a delivery charge applies, the cost will be displayed before you complete your order.

Enhanced delivery, installation or other specialist delivery services may carry an additional charge.

In-Stock Products

Products displayed as in stock and available for delivery will normally be dispatched within 1–3 business days.

For equipment orders, a member of our team will normally contact you to arrange delivery on a convenient working day.

Standard equipment delivery is normally completed on the next working day following dispatch, although delivery times may vary depending on your location and the product ordered.

Accessories & Spare Parts

Orders containing only accessories, spare parts or other smaller items will normally be prepared and dispatched automatically using our standard delivery service.

We will not normally contact you to arrange a delivery date for these orders.

Tracking information may be provided once your order has been dispatched where this is available from the delivery service.

Products With a Lead Time

Some WATERROWER | NOHRD products are handcrafted in small batches in the USA or Germany and may not always be immediately available from our UK warehouse.

Where a product has a lead time, the estimated delivery time will be displayed on the relevant product page.

When you place your order, the next available stock will be allocated to you. Once your product reaches our UK distribution facility, we will contact you to arrange delivery where required.

Lead times are estimates and may occasionally change due to manufacturing schedules, international transport, stock availability or circumstances outside our reasonable control.

Orders Containing Multiple Products

If your order contains several products with different availability or lead times, your order may be delivered in more than one shipment.

Where appropriate, we may contact you to discuss whether you would prefer your products to be delivered together or separately.

Accessories and smaller items may also be dispatched separately from larger equipment.

Standard Equipment Delivery

Most WATERROWER | NOHRD equipment is delivered partially assembled and will require some straightforward self-assembly.

Unless another delivery service has specifically been purchased or agreed, standard equipment delivery is to the entrance of the property.

Assembly instructions are supplied with our products, and additional assembly guidance and videos are available through our Support resources.

Delivery & Installation

Professional delivery and installation may be available for selected large or bulky products.

Where installation or specialist delivery is required, our team may ask you to provide information about access to your property so we can confirm that the equipment can be delivered and installed safely.

Additional charges may apply.

Please contact our team before ordering if you would like to discuss delivery and installation options.

Access Requirements

For larger products, it is your responsibility to ensure that there is suitable access to the delivery location.

Please consider:

  • door widths;
  • staircases;
  • lifts;
  • corridors;
  • parking or loading restrictions;
  • restricted access times; and
  • any other factors that could affect delivery.

Please tell us about any relevant access restrictions before your scheduled delivery.

Additional charges may apply if delivery cannot be completed because of an incorrect address, unsuitable access or access restrictions that were not disclosed to us in advance.

On the Day of Delivery

For scheduled equipment deliveries, someone aged 18 or over must be available to accept the delivery.

Please inspect the product and packaging as soon as reasonably possible after delivery.

If anything appears damaged or missing, please contact us promptly and provide your order number, details of the issue and photographs of the product and packaging where possible.

Please retain the product and all packaging while we investigate the issue.

Missed or Unsuccessful Deliveries

If no one is available to accept an agreed delivery, or delivery cannot be completed because of unsuitable or undisclosed access, a reasonable redelivery charge may apply.

If you need to change an agreed delivery date, please contact us as soon as possible.

Delivery Times

Delivery estimates shown on our website are provided in good faith but are not guaranteed delivery dates unless we have expressly agreed a specific date with you.

Unless otherwise agreed, we will deliver consumer orders without undue delay and normally within 30 days of the contract being formed, as required by applicable UK consumer law.

If there is an unexpected delay affecting your order, we will contact you where appropriate.

Collection

Collection may be available for selected products from our High Wycombe location.

Please contact us before placing your order if you would like to arrange collection.

Commercial Deliveries

For gyms, hotels, residential developments, workplaces and other commercial projects, our team can arrange delivery and installation based on the requirements of the project.

Please contact us to discuss your equipment, site access and preferred timescale.

Contact Us

If you have any questions about your order or delivery, please contact:

WaterRower (UK) Ltd
Unit 4, The Valley Centre
Gordon Road
High Wycombe
Buckinghamshire
HP13 6EQ
United Kingdom

Email: info@waterrower.co.uk
Telephone: +44 (0)20 8749 9090