Professional installation is available for large and bulky WATERROWER | NOHRD products.
Installation options can be discussed with our team before ordering or once your order has been placed. We will confirm the available service, access requirements and any applicable charges with you.
Discuss Delivery & InstallationWe will ask you to complete an access form so we can confirm that the product can be delivered safely and plan the installation.
Please provide complete and accurate information about restricted or difficult access. For larger products, we may request photographs, measurements or further details.
Someone aged 18 or over must be present throughout the scheduled delivery and installation.
Please ensure the delivery route and installation area are clear and ready before our team arrives.
Consider doorway and corridor widths, staircases, landings, tight corners, ceiling heights, lifts, parking restrictions and the space required to assemble and use the equipment safely.
Please remove furniture, pictures, fragile items and other obstructions from the route and installation area before delivery.
Please tell us about any potential access restrictions before delivery. Additional charges may apply if delivery or installation cannot be completed because access information was inaccurate, incomplete or not provided.
Our installation team may decline to move equipment through an area where they believe doing so could cause injury or damage to the equipment or property.
Some products are large and heavy. Where access is particularly restricted, there may be an increased risk of minor damage to surrounding finishes while positioning or assembling equipment.
If our team identifies an increased risk, they will explain it before proceeding. You may be asked to acknowledge that damage arising specifically from an identified access restriction is at your own risk.
Our team will make the final decision on whether it is safe and reasonable to proceed. This does not affect our responsibility to carry out the service with reasonable care and skill.
If an access issue arises that was not apparent from the information supplied, our team will discuss the available options with you before proceeding.
Please inspect your equipment as soon as reasonably possible after installation and contact us promptly if anything appears damaged or missing.
Packaging removal may be available as part of an agreed installation service. We recommend retaining the original packaging throughout the 30-day returns period, as heavy and bulky equipment must be safely repacked if returned.
Removal or disposal of existing equipment is not included unless agreed with our team in advance.
View Returns & RefundsIf nobody is available to accept an agreed delivery, or delivery cannot be completed because of unsuitable or undisclosed access, a redelivery charge may apply.
Please contact us as soon as possible if you need to change an agreed installation date.
Planning a gym, hotel, residential development, workplace or other commercial project?
Our commercial team can coordinate delivery and installation for individual products or larger projects. Contact us with your equipment requirements, site information and preferred timescale.
Professional installation is available for large and bulky products. Contact our team before ordering or once your order has been placed to discuss the available options.
Upstairs delivery may be available where it has been agreed in advance and access has been assessed as suitable. Please contact us if the intended location is upstairs or has restricted access.
Packaging removal may be available as part of an agreed service. We recommend keeping the original packaging throughout the 30-day returns period in case the equipment needs to be repacked.
Removal and disposal of existing equipment are not included unless agreed with our team in advance.
