Fulfillment for Ground Shipment Orders

• Rowing machines: Estimated to ship within 5–7 business days of the order date.
• NOHRD products: Estimated to ship within 5–7 business days of the order date.
• Spare parts and accessories: Typically ship within 7–10 business days of the order date.

Fulfillment for Freight Shipment Orders

All items requiring freight shipment are dispatched using standard freight services, including liftgate service and curbside delivery.

Additional costs for storage, location reassignment, missed deliveries, additional delivery services, requests for an alternative shipment location, and return to shipper are the responsibility of the purchaser.

For questions or special requests, please contact our customer service team at support@waterrower.com or call 800-852-2210. Standard office hours are Monday–Friday, 8:30am–5:00pm Eastern Time.

*Items marked as out of stock are fulfilled once they return to stock. Estimated fulfillment times are provided at the time of purchase.

Shipment Damage

Any damage must be noted with the carrier at the time of acceptance and reported to WATERROWER | NOHRD at support@waterrower.com within 24 hours of receipt. Please include a copy of your invoice, images, and details of the damage.

The customer is responsible for all expenses, including replacement items and shipping costs, for damage caused by customer negligence.

Unique Shipment Regions

Shipping charges shown apply to mainland United States and Canada. Additional charges may apply for remote regions, including but not limited to islands, U.S. territories, and APO/FPO/DPO shipments.