WATERROWER Limited Warranty

What This Limited Warranty Covers

WATERROWER (US) Inc. (“WATERROWER”) will repair or replace, at its factory or a nominated service facility, any WATERROWER rowing machine (“the Product”) found to be defective in material or workmanship for one (1) year from the date of initial shipment by WATERROWER. This Limited Warranty applies to in-home and commercial use.

By registering the Product within the first year of purchase, this Limited Warranty can be upgraded to the following coverage:

WATERROWER Original, Hybrid, and Metallic

• Structural frame: Five (5) years.
• Parts and components: Three (3) years, excluding touchscreen electronics, electronics accessories, and rechargeable batteries.

WATERROWER Lite

• Structural frame: Three (3) years.
• Parts and components: Two (2) years, excluding touchscreen electronics, electronics accessories, and rechargeable batteries.

Touchscreen electronics, electronics accessories, and rechargeable batteries received from WATERROWER or an authorized dealer are covered against defects in material or workmanship for one (1) year after the date of shipment.

Replacement WATERROWER spare parts received from WATERROWER or an authorized dealer are covered for ninety (90) days after the date of shipment.

This Limited Warranty applies to the initial purchaser of the Product or spare part and is not transferable.

How to Obtain Warranty Service

Before returning a Product or component, you must notify WATERROWER of your intention to return it and receive confirmation from WATERROWER. Returns must be sent to your nearest WATERROWER office or nominated service center.

You are responsible for returning the defective Product or component and prepaying all postage or other shipping charges. The Product or component must be properly packed to protect it during shipping. WATERROWER is not responsible for damage that occurs during shipment.

What WATERROWER Will Do

WATERROWER will review the claim and repair or replace the Product or component at its discretion. Repaired or replacement Products or components will be returned at WATERROWER’s expense using ground or economy shipping.

Charges apply for alternative shipping methods requested by the claimant. Products shipped outside their initial purchase country may be subject to additional shipping costs.

If the warranty is deemed void, the claimant is responsible for repair costs and associated shipping costs. WATERROWER will contact the claimant before returning the repaired Product or component.

When This Limited Warranty Is Void

This Limited Warranty is void if the claim results from:

• Improper assembly of the Product.
• Use of the Product beyond its design.
• Overfilling the water tank, as explained in the WATERROWER Assembly Manual.
• Use of a water purification product that has not been approved by WATERROWER.
• Use of improper cleaning materials, as described in the preventative maintenance instructions in the WATERROWER Owner’s Manual.
• Use or storage in inclement weather, including extreme temperatures and moisture.
• Accident, abuse, misuse, misapplication, or modifications not authorized by WATERROWER.
• Failure to follow the preventative maintenance instructions in the WATERROWER Owner’s Manual.

Restriction on the Duration of Implied Warranties

The term of any implied warranty, including any implied warranty of merchantability or fitness for a particular purpose arising under your country, province, or state law, is limited to the term of the express Limited Warranty described above.

Some states, countries, and provinces do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

Restriction on Other Damages

WATERROWER shall not be liable for any direct, consequential, incidental, indirect, or special damages under this Limited Warranty or any implied warranty arising under your country, province, or state law.

Some states, countries, and provinces do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

Any dispute arising from the terms of this Limited Warranty must be resolved in a court within the state of Rhode Island, USA.

Additional information on parts, assembly, preventative maintenance, and manuals is available at waterrowerservice.com.

NOHRD Limited Warranty

What This Limited Warranty Covers

WaterRower GmbH in Germany, the manufacturer of NOHRD products, will repair or replace, at its factory in Nordhorn, Germany, or a nominated service center, any NOHRD product or component found to be defective in material or workmanship for one (1) year from the date of initial shipment by WaterRower Inc./GmbH. This warranty applies to private and commercial use.

By registering your NOHRD product within the first year of purchase, this warranty can be upgraded to:

• All components: Two (2) years.
• All wooden components: Five (5) years.

Replacement NOHRD spare parts received from WaterRower Inc./GmbH or an authorized dealer are covered against defects for ninety (90) days after the date of shipment.

This warranty is not transferable.

When This Warranty Is Invalid

This warranty is invalid if, in the opinion of WaterRower Inc./GmbH, the claim has been caused by:

• Accident, abuse, misuse, misapplication, or modifications other than those made by WaterRower Inc./GmbH.
• Deterioration due to normal wear and tear.
• Failure to follow the preventative maintenance instructions in the NOHRD manual.

Returning a Product or Component

The claimant is responsible for returning the NOHRD product or component to WaterRower GmbH’s factory in Germany or a nominated service center, including WaterRower Inc.

The product or component must be packed to protect it during shipping. WaterRower Inc./GmbH is not responsible for damage that occurs during shipment.

Postage must be prepaid. The package must include the claimant’s name, address, telephone number, a description of the problem, and proof of purchase.

Return Shipping and Invalid Claims

WaterRower Inc./GmbH will return the NOHRD product or component at its expense unless the warranty has been deemed invalid.

If the warranty is invalid, the claimant is responsible for investigation costs, repair costs, and associated shipping costs.

Limitations and Statutory Rights

WaterRower GmbH shall not be liable for any direct, consequential, incidental, indirect, or special damages under this warranty or any implied warranty.

This warranty is in lieu of any other warranty, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.

The terms of this warranty do not affect or prejudice a consumer’s statutory rights and do not limit or exclude liability for death or personal injury caused by WaterRower Inc./GmbH’s negligence.

Warranty Questions

For help with a warranty claim, please contact our customer care team at support@waterrower.com or call 800-852-2210.

Standard office hours are Monday–Friday, 8:30am–5:00pm Eastern Time.