Contact for Warranty or Defective Items

For direct assistance with warranty claims or defective items, please contact WATERROWER at 1 (800) 852 2210.

Returns and Shipping

• Approval: Cancellations and returns are approved at WATERROWER’s discretion.
• Shipping Method: We recommend using a traceable carrier, such as FedEx or UPS, to track your return delivery.
• Packaging: Items must be packaged properly to protect against damage during transit.
• Shipping Costs: As stated in our warranty, all items must be returned to WATERROWER with freight prepaid. The customer is responsible for all original and return shipping expenses.
• Required Information: Please clearly include your name and all relevant information on or inside the box.

Fees and Refunds

• Restocking Fee: A 15% restocking fee may be applied at WATERROWER’s discretion.
• Refund Calculation: Refunds will be calculated following receipt and inspection of the returned goods.